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MTN SME Data Share FAQs

Q. How do I purchase an MTN SME Data Share bundle?

A. To purchase an MTN SME Data Share bundle, all you need to do is:

  • Send 460 to 131 or dial *460# to migrate to the SME Plus Service Class
  • You must ensure your airtime balance (on the mobile phone doing the sharing) can cater for the cost of data bundle being purchased.
  • Pay for a data share bundle by sending the keyword that corresponds to the plan you wish to purchase (as in the table below).
Product Name Price(N) Validity Share Limits SMS Keyword USSD String Share Denominations
22GB SME Data Plan 10,000 30 days 20 468 *461*2*1*1# 250MB, 500MB, 1GB, 2GB, 5GB
30GB SME Data Plan 13,500 30 days 61 501 *461*2*1*2# 500MB, 1GB, 2GB
90GB SME Data Plan 40,000 60 Days 90 502 *461*2*1*3# 1GB, 2GB, 3GB, 5GB
150GB SME Data Plan 65,000 90 Days 150 503 *461*2*1*4# 1GB, 2GB, 3GB, 5GB

Q. How does the customer recharge his account?

A. Three days before subscription expiration, the customer will be sent an SMS every day advising for payment to be made.

Payment is made by:

  • Recharge Card
  • VTU
  • Cheque

Once the airtime is credited, the payment will be automatically deducted from the phone’s airtime and validity of the subscription will be extended accordingly.


Q. How can I recharge large sums on my mobile airtime to pay for the MTN SME Data Share Service

A. You can use Quickteller by visiting www.quickteller.com. Quickteller enables you to recharge your mobile airtime using your ATM card. To recharge large sums of money online at Quickteller, please follow the steps below, first:

  • Go to the nearest ATM, and insert your ATM card
  • Select the ‘Quickteller’ option from the ATM menu screen
  • Select ‘Pay Bills’
  • Select ‘Others’
  • Enter ‘322222” as the Payment Code
  • Enter your phone number as the Customer Reference Number
  • Follow the prompts to complete the transaction
  • Service costs N1.
Once your number is registered you shall be able to recharge large sums using one-time passwords that will be sent to your phone to securely complete each transaction.

Q. Can I top-up anytime during the subscription cycle?

A. Yes, you can purchase any additional data share bundle plan multiple times within the month of the existing subscription whether or not the data is exhausted. Data will be accumulated and expiry date will assume the latest date of purchase.


Q. Can I share data with sizes greater than 1GB?

A. Yes, sponsor can share data in the following data sizes; 250MB, 500MB 1GB, 2GB, 3GB and 5GB.


Q. Can I share data to another set of beneficiaries when I renew a bundle during the subscription period?

A. When sponsor renews or purchases a new plan during the subscription period, whether or not the current data bundle is exhausted, the sponsor shall have the ability to share data a minimum of 20 times specific to the data plan activated.


Q. Can the beneficiary receive data from multiple sponsors?

A. No. A beneficiary shall receive data from one sponsor at a time. Beneficiaries can, however, receive data from another sponsor when they exhaust the initial data.


Q. Is there a limit to the number of times I can share data?

A. Yes. Each sponsor shall have the ability to share data a minimum of 20 times per bundle plan purchased.


Q. Is there a limit to the number of times I can share data with a beneficiary?

A. No. One beneficiary shall be able to receive data multiple times from a sponsor, irrespective of the bundle plan the data is being shared from, as long as the sponsor has not reached his/ her minimum of 20 shares per bundle. Data shared to the beneficiary shall be accumulated and expiry date will reflect the latest data share.


Q. If the beneficiary receives multiple data from the same sponsor, will it accumulate?

A. Yes. The data will accumulate and assume the expiry date of the latest data bundle. However, unused data shall be forfeited once the bundle expires.


Q. When will the data of the beneficiary expire?

A. When a Data Share Sponsor successfully shares a portion of his data bundle to a Data Share Beneficiary, the data shall expire on the same date as the originating data bundle. For example, if the Sponsor’s originating bundle is a 30-day plan expiring 1st March 2014, then the Data Share created for the Beneficiary will also expire on 1st March 2014.


Q. How do I share data with a beneficiary?

A. You can share data with any beneficiary by sending SMS below to 131 as shown in the table below (or dial *461# and follow the prompt):

USSD Format

SMS Format to send to 131 to share data

Comment

*461*NUMBER*250*PIN#

SMEA <PhoneNumber> 250 <PIN> to 131

SMS to transfer 250MB

*461*NUMBER*500*PIN#

SMEB <PhoneNumber> 500 <PIN> to 131

SMS to transfer 500MB

*461*NUMBER*1000*PIN#

SMEC <PhoneNumber> 1000 <PIN> to 131

SMS to transfer 1GB

*461*NUMBER*2000*PIN#

SMED <PhoneNumber> 2000 <PIN> to 131

SMS to transfer 2GB

*461*NUMBER*5000*PIN# SME <PhoneNumber> 5000 <PIN> to 131 SMS to transfer 5GB

NOTE: You can only share data in multiples of 250MB, 500MB, 1GB, 2GB, 3GB or 5GB. Sharing data in multiples of any other data sizes is not allowed.

For example to share 250MB of data with beneficiary using phone number 08031234567 and MTN PIN ‘1234’, then the following is sent as SMS to 131 (or Dial *461# and follow the prompt);

SMEA 08031234567 250 1234 = Correct Format!

SMEA 08031234567 200 1234 = Wrong Format

SMEB 08031234567 200 1234 = Wrong Format

SMESHARE 08031234567 200 1234 = Wrong Format


Q. Can I share data sizes multiple times to the same beneficiary?

A. Yes, especially when the data size which you wish to share is larger than 5GB. To share data of larger sizes than 10GB for instance, you may share 5GB twice or 2GB five times or 1GB ten times. For example, to share 10GB of data with beneficiary using phone number 08031234567 and MTN PIN ‘1234’, simply send SMEE 08031234567 5000 1234 twice to effectively share 10GB.


Q. Does beneficiary’s phone number have to be an MTN phone number to enjoy the service?

A. Yes, the beneficiary’s phone number must be an MTN phone number on any service class.


Q. How do I check my data balance?

A. You simply send DATABALANCE to 131 or dial *461*2*3#


Q. How do beneficiaries check their data balance?

A. The beneficiary checks own balance by sending SHAREBALANCE to 131 or dialing *461# and following the prompt.


Q. Can I use my existing MTN PIN for the MTN SME Data Share service?

A. Yes.

 

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